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if the world is weighing you down

Work With Waste Concepts To Lighten The Load

About

WHO IS WASTE CONCEPTS?

Judy Bialka has over 19 years of experience in the waste and recycling industry. Prior to launching Waste Concepts in 2008 she has held roles in Operations Management, Customer Service Management, Sales and Marketing for national waste haulers. This experience gives her a well-rounded understanding of how decision making affects an entire waste hauling operation.

Judy’'s knowledge of the waste industry has been enhanced with experience at family-owned waste and recycling businesses. Today, she works with clients in the areas of marketing, sales management and customer service. She is detail oriented, responsive and values long-term partnerships with clients. Judy believes in integrity and doing everything she can to positively impact the client’'s bottom line. Having managed drivers, customer service and sales representatives, she understands the sense of urgency for trained employees with the right attitude. She is proud to have helped build teams for clients that deliver exceptional customer service and sales.

Judy’ was born in Minnesota and she earned her Bachelor’s degree in Finance from Saint Cloud State University.

ChatterBox

"How do I know my customers are being treated the way I want them to be treated?"

THE 1 - 2 - 3 APPROACH

1. Basic Understanding Educating call center representatives on the operational basics of the business supports better informed conversations and decision making. We implement industry training, as well as, numerous other topics that include dealing with difficult behavior & call center etiquette. It goes beyond picking up their trash.2. Identify, Create and Measure Identify areas of opportunity. Create a plan. Measure the improvement. We work with recorded customer interaction & approach situations one conversation at a time. Incentives and goals are created and measured monthly.3. Frequency and Consistency Implement scheduled one-on-one counseling with a consistent message for solid habits. New and different training modules are reviewed each month along with recorded call counseling. CUSTOMIZEDOwners and managers are interviewed throughout the implementation. Feedback is infused into the training specific to how ownership wants customers to be handled. Sessions are scheduled as requested.Customer service representatives focus on further developing waste industry knowledge and polishing their personal style. This is a personal growth program for each CSR. Improvement is evaluated on the efforts of their focus. WASTE INDUSTRY COACHINGCall center opportunities for industry training surface within one-on-one evaluation sessions. Training needs are identified and addressed. Items are reviewed with the manager for further research or education.

Have you ever placed customer service representatives on the phone without adequate training?

AS A MANAGER, WHAT DO I GET OUT OF THE TRAINING?

* Hear recorded caller conversations to gauge customer satisfaction

* Find out how accurately your call center is educating customers

* Learn which CSR closes the sale & who handles difficult behavior best

* Observe change in your call center every day as training progresses

Sales

SALES APPROACH

PRICE INCREASE

Help Create and Implement Price Adjustments

AUTOMATE CUSTOMER FILES

Have Customer Information At Your Fingertips

SERVICE AGREEMENT AUDIT

Calulate Your Risk & Exposure

RETENTION PROGRAMS

Find Out If Your Customers Need Additional Assistance

Identify Your Focus And We Gather The Information

Touch All Customers In A Specified Amount of Time

TRAINING

Evaluate & Create Training Strategy

SALES INTIATIVES

We Will Create And Lead A Team Sales Intiative

SALES MENTORING

work one on one with a representative or group

CREATE COMMISSION PLAN

Implement A Commission Plan That Supports Company Goals

REMOTE SALES MANAGEMENT

Find yourself in a bind and no one is covering the sales department? We can provide a temporary solution to

fill the position while finding the long term replacement

CUSTOMER COMMUNICATION

Move Into Consistent Communication

Update Current Communications

Marketing

What Else Can We Do For You?

Social Media

Website Development

MARKETING STRATEGY

Press Releases

Truck Wraps

Special Events

television commercials

Billboards

Container Design

radio

Logo Creation

Flyers & brochures

Customer Communication

Creations

more to come...

Borden Waste-Away Fox 28 Pink Cart Commercial

Operations Consulting

Work With A Waste Concepts Partner In A Variety Of Areas

Landfill Operations

Hauling Operations

Equipment Right Sizing

Manpower & Staffing

Operational Efficiencies

Facility Permitting

Community Outreach

Profit & Loss Analysis

System Review

Front Load, Rear Load, Rolloff

Consolidation Opportunities

Productivity Analysis

Service Hours Review

Potential Conversions

Proper Productivity Tracking

Benchmarking For Operational

Supervisors

Accountability & Goals

Operational Reporting

Maintenance Opportunities

Downtime Reduction

Purchasing From Outside Vendors

Repair Orders

Staffing

Maintenance Goals

Proper Operating Procedure

Waste Diversion

Industrial Clients

Waste Minimization

Idenitify Recycling & Processing Opportunities

Cost Reduction

Disposal Facilities

Air Space Reduction

Waste Diversion

Turn Your Gate Rate Into Profit

Contact

Let Us Know How We Can Help

Your Name

Company

Phone

Best Time To Reach

Area of Interest

Need More Balance ?

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You will find out :

Which representatives are my strongest team members

Who needs further training

What topics seem to be most confusing to members

Who has the ability to best handle challenging customer behavior

The before and after snapshot of each representative interaction with callers

CALL US TO LEARN ABOUT THE DETAIL OF HOW THE PROGRAM CAN WORK FOR YOUR ORGA o quis pharetra dignissim, diam nisl dignissim diam, eu interdum magna erat sit amet felis. Etiam non felis at urna tempus luctus. In ullamcorper nisl congue elit. In convallis nibh vitae justo. Quisque ac lectus vitae sem consequat sagittis. Donec turpis nisi, feugiat sollicitudin, fermentum vitae, volutpat sed, ligula.